Expertise in Software and Service Systems Engineering
Innovative software enables completely new digital business models in companies and is a crucial basis for value creation that is tailored to customer needs. At the same time, software must be geared towards achieving corporate goals, be developed efficiently and securely and support the provision of profitable services. In the cross-faculty competence area of Software & Service Systems Engineering, we develop new methods and tools to implement innovations from and with software holistically and consistently. To this end, we integrate our methodological expertise across disciplines, from agile software development and information modelling to process management and service development through to the digital transformation of sales channels, customer interactions and customer relationships. Through this systemic approach, we consistently focus software development on successfully delivering the right services while establishing disruptive business models with the help of completely new software solutions.
Subject areas
This is an excerpt of current topics that are continuously expanded and updated.
- Service ecosystems
- Service-orientated business models
- Service transformation
- Use of AI in service provision and management
- Data-driven business processes, process mining
- Sustainable services and service systems
- Services in the metaverse and AR/VR/MR environments
- Chatbots, service robots and artificial intelligence in the service sector
- Low code, no code development
Fields of application
Digital transformation of companies and administration
Development of smart cities
Implementing the mobility transition
Servitisation of manufacturing companies
Combining business process efficiency and customer added value
Goals and visions
The aim of this area of expertise is to contribute to the development and implementation of inclusive and human-centred service ecosystems through the application and integration of software and service systems engineering methods. The vision is that the resources utilised and the value generated in these systems are distributed fairly and transparently between all stakeholders, resulting in sustainable cooperation partnerships.
Research questions and tasks
- Development and establishment of socio-technical ecosystems for customer-centred service transformation.
Methods
- Agile software development
- Information Modelling
- BizDevOps
- Service Systems Engineering
- Business process management, process mining
- Value creation networks and service ecosystems
- Enterprise resource planning in the cloud
- Business model development
- Digital sales support
- Customer relationship management and customer loyalty
- Customer value and willingness to pay analysis
- DIN SPEC 33453 Development of digital service systems
University lecturers involved
> Software Innovation Campus Paderborn (SICP)
Speaker - Professor - Spokesman SICP Steering Committee, Academic Director SI-Lab
Office: ZM2.A.03.77
Phone: +49 5251 60-5600
E-mail: beverungen@sicp.de
E-mail: daniel.beverungen@uni-paderborn.de
> Department of Computer Science
Vice Dean - Professor - Department Chair
Office: F1.125
Phone: +49 5251 60-6563
E-mail: eric.bodden@uni-paderborn.de
> Faculty of Business Administration and Economics > Business Administration, esp. Marketing and Value Creation
Professor
Office: Q3.122
Phone: +49 5251 60-4626
E-mail: eva.boehm@uni-paderborn.de
> Databases and Electronic Commerce
Section Owner - Professor
Office: F2.217
Phone: +49 5251 60-6662
E-mail: stb@uni-paderborn.de
> Software Innovation Campus Paderborn (SICP)
Professor
Office: Q3.149
Phone: +49 5251 60-5533
Phone: (+49) 5251 60-5531
E-mail: dennis.kundisch@wiwi.uni-paderborn.de
> Software Innovation Campus Paderborn (SICP)
Manager - Professor - Managing Director, Senior Researcher
Office: ZM2.A.03.74
Phone: +49 5251 60-6820
E-mail: sauer@uni-paderborn.de
E-mail: sauer@sicp.de
> Software Resilience / Heinz Nixdorf Institute
Head - Junior Professor
Office: F1.211
Phone: +49 5251 60-6585
E-mail: mohamed.soliman@uni-paderborn.de
> Faculty of Business Administration and Economics > Department 3: Information Systems > Wirtschaftsinformatik, insb. Nachhaltigkeit
Professor
Office: TP8.0.33
Phone: +49 5251 60-4708
E-mail: simon.trang@uni-paderborn.de