Expertise in Software and Service Systems Engineering

Innovative software enables completely new digital business models in companies and is a crucial basis for value creation that is tailored to customer needs. At the same time, software must be geared towards achieving corporate goals, be developed efficiently and securely and support the provision of profitable services. In the cross-faculty competence area of Software & Service Systems Engineering, we develop new methods and tools to implement innovations from and with software holistically and consistently. To this end, we integrate our methodological expertise across disciplines, from agile software development and information modelling to process management and service development through to the digital transformation of sales channels, customer interactions and customer relationships. Through this systemic approach, we consistently focus software development on successfully delivering the right services while establishing disruptive business models with the help of completely new software solutions.

Sub­ject areas

This is an excerpt of current topics that are continuously expanded and updated.

  • Service ecosystems
  • Service-orientated business models
  • Service transformation
  • Use of AI in service provision and management
  • Data-driven business processes, process mining
  • Sustainable services and service systems
  • Services in the metaverse and AR/VR/MR environments
  • Chatbots, service robots and artificial intelligence in the service sector
  • Low code, no code development

Fields of ap­plic­a­tion

Digital transformation of companies and administration

 

Development of smart cities

 

Implementing the mobility transition

 

Servitisation of manufacturing companies

 

Combining business process efficiency and customer added value

 

Goals and vis­ions

The aim of this area of expertise is to contribute to the development and implementation of inclusive and human-centred service ecosystems through the application and integration of software and service systems engineering methods. The vision is that the resources utilised and the value generated in these systems are distributed fairly and transparently between all stakeholders, resulting in sustainable cooperation partnerships.

Re­search ques­tions and tasks

  • Development and establishment of socio-technical ecosystems for customer-centred service transformation.

Meth­ods

  • Agile software development
  • Information Modelling
  • BizDevOps
  • Service Systems Engineering
  • Business process management, process mining
  • Value creation networks and service ecosystems
  • Enterprise resource planning in the cloud
  • Business model development
  • Digital sales support
  • Customer relationship management and customer loyalty
  • Customer value and willingness to pay analysis
  • DIN SPEC 33453 Development of digital service systems

Selected projects

AProSys -KI-gestützte Assistenz- und Prognosesysteme für den nachhaltigen Einsatz in der intelligenten Verteilnetztechnik

Duration: 2023 - 2025 Funded by: BMWK

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Change.WorkAROUND

Duration: 2023 - 2025 Funded by: BMBF

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DatenraumKultur: Use Case 1 - Kulturplattformen - Datenraum Kultur

Duration: 2022 - 2025 Funded by: BKM

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HowToDIGITAL - Digitale Kompetenzen und Entwicklung digitaler Tools für die stationäre und ambulante Versorgung

Duration: 2024 - 2026 Funded by: Innovationsausschuss beim Gemeinsamen Bundesausschuss

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SHAPE : Gestaltung von Dienstleistungsentwicklungsprozessen und lnnovationspartnerschaften mit Unternehmen

Duration: 2024 - 2026 Funded by: BMBF

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SFB 901 - Zuverlässige und automatisierte codebasierte Analyse von Open-Source-Abhängigkeiten (Reaktor) (Transferprojekt T5)

Duration: 2024 - 2026 Funded by: DFG

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FLEMING - Flexible Monitoring- und Regelsysteme für die Energie- und Mobilitätswende im Verteilnetz durch Einsatz von Künstlicher Intelligenz

Duration: 2019 - 2022 Funded by: BMWK

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DIGIVATION - Dienstleistungsinnovationen durch Digitalisierung - Methoden, Potenziale und Transfer für Smart Services

Duration: 2016 - 2020 Funded by: BMBF

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SmartMarket² - Interaktive Einkaufserlebnisse in Innenstädten durch digitale Dienstleistungen

Duration: 2017 - 2020 Funded by: BMBF

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Dir­ect­or

Man­ager

Uni­ver­sity lec­tur­ers in­volved

> Software Innovation Campus Paderborn (SICP)

Speaker - Professor - Spokesman SICP Steering Committee, Academic Director SI-Lab

Office: ZM2.A.03.77
Phone: +49 5251 60-5600
E-mail: beverungen@sicp.de
E-mail: daniel.beverungen@uni-paderborn.de

> Department of Computer Science

Vice Dean - Professor - Department Chair

Office: F1.125
Phone: +49 5251 60-6563
E-mail: eric.bodden@uni-paderborn.de

> Databases and Electronic Commerce

Section Owner - Professor

Office: F2.217
Phone: +49 5251 60-6662
E-mail: stb@uni-paderborn.de

Office: Q3.149
Phone: +49 5251 60-5533
Phone: (+49) 5251 60-5531
E-mail: dennis.kundisch@wiwi.uni-paderborn.de

> Software Innovation Campus Paderborn (SICP)

Manager - Professor - Managing Director, Senior Researcher

Office: ZM2.A.03.74
Phone: +49 5251 60-6820
E-mail: sauer@uni-paderborn.de
E-mail: sauer@sicp.de

Image source: AdobeStock/tadamichi